CustomerConnect Registration

Welcome

City of New Westminster Customer|Connect is an online portal where you can view and manage your Electric utility account:

• View bills and consumption information,
• Sign up for eBilling
• Sign up for the Pre-authorized Payment Plan

To access Customer|Connect you must register. To register you must have your most current electrical bill and an email address.

Please enter the required information on the Registration Form and click on ‘Register’. An activation link will be sent to your email account. To complete the registration process and activate your new City of New Westminster Customer|Connect account, please access the email and follow its instructions.

Registration Form

Account #-

When entering your account number, do not include any zeros at the front of your account number. Example: Account Number 00001234 This customer would enter 1234.

Username

City of New Westminster Customer|Connect will only use this email to reset your password or send you emergency notifications.

The email address is retrieved from your MyCity credentials.

Confirm Email

New Password

Your password requires a minimum of 6 letters and 1 digit(s)

Password StrengthNo password entered

Confirm Password

Security Question

Answer

An authentication measure used to protect your account. Note: Your answer does not have to necessarily reflect the question.

The following information is used to verify that you are the rightful owner of this account.

Bill amount due

Enter total amount due on your latest electrical bill.

Bill due date

The due date of your latest bill (e.g. MM-DD-YYYY).